Please note that most ground orders usually take 3 – 5 business days to be processed and shipped, and they should arrive within 7 – 10 business days. Our business does not process or ship orders on Saturday and Sunday or major US holidays. Orders placed after 1 PM CST will be processed the following business day.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
All orders are processed by UPS, Fedex or USPS.
Once an order has shipped by USPS / UPS / FEDEX Ciara Sade LLC is no longer responsible for lost or stolen packages. Please contact the relevant shipping company to file a claim using your tracking number for your order.
No refunds/exchanges after 14 business days.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Products with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org